Module List:


Emails – Writing effective professional emails and understanding complex emails


Handling calls – Making and receiving telephone calls, dealing with misunderstandings and accents


Negotiations – Dealing with difficult situations, identifying tactics


Presentations – Specific language, fielding questions, using PowerPoint to support your English


Making suggestions and giving opinions – brainstorming and giving recommendations


Reporting results – Writing reports and passing on information


Interruption strategies – Dealing with difficult meetings or situations


Interviews and CVs – Writing covering letters, setting out CVs and interview techniques


Modern office jargon – Understanding professional language that is not found in a dictionary


Learning techniques – How to improve your take up and retention of English


If you have a specific learning need please let me know  - I can design a course to fit your special requirements.